IoT in Call Centers

One of the most important but overlooked industries is the call center industry. Huge companies spend millions of dollars to rent out big spaces and set up teams so that they can provide good customer service. This has been one of the keys to business successes. This is also the space which is heavily occupied and needs more maintenance than ever. Providing healthy spaces for employees will ensure increased productivity and safety in workplaces. Constantly monitoring air-quality and ensuring air-freshness & comfort is the key to do that. If unchecked, this can lead to increased energy costs and/or health challenges.


What should we do?

It is very important to keep energy costs low, by integrating HVAC systems with air-quality monitors to optimize freshness of air. The ideal way is to optimize every bit of energy used and spend just the necessary energy to keep the spaces optimally safe. This will ensure highest levels of health and safety with least possible costs.

What should be monitored?

Apart from monitoring HVAC and air quality, track and provide efficiencies for lighting, conference room projectors/displays, communication devices, IT servers, printers / fax machines, fire extinguishers (inspection) and more.

Energy Metrics provides a cost-effective way to monitor and optimize usage of these devices using simple IoT & Cloud technologies. As an intelligent monitoring, coordination, automated control and remote fix platform, EM.Connect makes it easy to keep everything working as needed, at the lowest running costs possible. It helps bringing machines, people and processes come together in a perfect unison as a continuously learning & improving system. Allowing occupants to give feedback about their own comfort conditions and adjusting in real-time makes the workplaces great to work.

Energy Metrics' IoT in Call Centers Technology ensures that your space is protected with optimal indoor air quality and helping save on energy, operations and maintenance.

EM.Connect is a powerful toolkit to synchronize existing facility/operations teams and maintenance providers for continuous improvement, greater savings and satisfaction of all stake-holders. Deployed in over  3 Million sq.ft and in hundreds of guest rooms, it gives amazing ROI with payback of less than 2 years with over 30% of savings with 15-18% on just energy alone. A lot more savings in operations, capital savings, etc.